{ "classifiers": [ { "acceptedForAutomaticRouting": true, "algorithm": "maxEnt", "confidenceThreshold": 0.81, "confidenceThresholdsByLanguage": { "en": 0.81, "zh-Hans": 0.81 }, "id": "task", "labels": [ "notTask", "task" ], "modelFile": "TaskIntentClassifier.mlmodel", "positiveLabel": "task" }, { "acceptedForAutomaticRouting": true, "algorithm": "maxEnt", "confidenceThreshold": 0.6, "confidenceThresholdsByLanguage": { "en": 0.6, "zh-Hans": 0.6 }, "id": "question", "labels": [ "notQuestion", "question" ], "modelFile": "QuestionIntentClassifier.mlmodel", "positiveLabel": "question" }, { "acceptedForAutomaticRouting": true, "algorithm": "maxEnt", "confidenceThreshold": 0.82, "confidenceThresholdsByLanguage": { "en": 0.85, "zh-Hans": 0.82 }, "id": "invitation", "labels": [ "notInvitation", "invitation" ], "modelFile": "InvitationIntentClassifier.mlmodel", "positiveLabel": "invitation" }, { "acceptedForAutomaticRouting": true, "algorithm": "maxEnt", "confidenceThreshold": 0.91, "confidenceThresholdsByLanguage": { "en": 0.76, "zh-Hans": 0.91 }, "id": "complaint", "labels": [ "notComplaint", "complaint" ], "modelFile": "ComplaintIntentClassifier.mlmodel", "positiveLabel": "complaint" }, { "acceptedForAutomaticRouting": true, "algorithm": "maxEnt", "confidenceThreshold": 0.68, "confidenceThresholdsByLanguage": { "en": 0.68, "zh-Hans": 0.53 }, "id": "scheduleNegotiation", "labels": [ "notScheduleNegotiation", "scheduleNegotiation" ], "modelFile": "ScheduleNegotiationIntentClassifier.mlmodel", "positiveLabel": "scheduleNegotiation" }, { "acceptedForAutomaticRouting": true, "algorithm": "maxEnt", "confidenceThreshold": 0.72, "confidenceThresholdsByLanguage": { "en": 0.72, "zh-Hans": 0.72 }, "id": "confirmationDecision", "labels": [ "notConfirmationDecision", "confirmationDecision" ], "modelFile": "ConfirmationDecisionIntentClassifier.mlmodel", "positiveLabel": "confirmationDecision" }, { "acceptedForAutomaticRouting": true, "algorithm": "maxEnt", "confidenceThreshold": 0.73, "confidenceThresholdsByLanguage": { "en": 0.73, "zh-Hans": 0.73 }, "id": "followUpReminder", "labels": [ "notFollowUpReminder", "followUpReminder" ], "modelFile": "FollowUpReminderIntentClassifier.mlmodel", "positiveLabel": "followUpReminder" }, { "acceptedForAutomaticRouting": true, "algorithm": "maxEnt", "confidenceThreshold": 0.75, "confidenceThresholdsByLanguage": { "en": 0.75, "zh-Hans": 0.79 }, "id": "replyableMessage", "labels": [ "notReplyableMessage", "replyableMessage" ], "modelFile": "ConversationalReplyIntentClassifier.mlmodel", "positiveLabel": "replyableMessage" }, { "acceptedForAutomaticRouting": true, "algorithm": "maxEnt", "id": "sentiment", "labels": [ "negative", "neutral", "positive" ], "modelFile": "SentimentClassifier.mlmodel" } ], "corpusRecordCount": 13332, "generatedAt": "2026-08-26T15:18:57Z", "schemaVersion": 2 }